Refund policy

Return & Refund Policy

If you have an issue with your order, we’re here to help. Please review the guidelines below to understand how returns, replacements, and refunds work at THE DAQ.

Order Issues & Damaged Items

If your order arrives damaged, misprinted, or incorrect, contact us at thedaq22@gmail.com within 30 days of receiving your item. Please include:

Your order number
A brief description of the issue
Clear photos of the product and the problem

Once we receive your message, we’ll review the issue and submit a claim with our fulfillment partner. Approved claims will receive a free replacement or refund, depending on the situation.

Exceptions / Non‑Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns for Buyer’s Remorse (Wrong Size, Changed Mind, etc.)

Because our products are made on demand, we cannot accept returns or exchanges for:

Wrong size ordered
Change of mind
Preference‑based returns

Please double‑check size charts and product details before placing your order.

Lost or Undelivered Orders

If your order does not arrive, contact us at thedaq22@gmail.com. We will investigate the shipment and, if confirmed lost, issue a replacement at no cost.

How Returns Work

Physical returns are not required unless specifically requested during the claim process. Most issues are resolved through photos and documentation. Do not send items back without contacting us first.

Refunds

Refunds are issued only for approved claims involving damaged, misprinted, or incorrect items. Refunds will be processed to your original payment method. Please allow 5–10 business days for your bank or card issuer to complete the refund.